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Friday 28th October 2016

Call Centres Articles


'Big mistake' putting GPs in NHS 111 call centres

3rd April 2014

Plans to put GPs in NHS 111 call centres would be a big mistake say potential providers.

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Three call centres closed by NHS Direct

29th September 2011

Call centres to close in Norwich, Ipswich and Chelmsford.

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Six minutes in a call centre queue is bad for you

22nd September 2011

New research shows stress levels rise as people become frustrated.

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GP appointments to be moved to central call centre

19th November 2010

In a bid to save £600 million patients could be forced to make GP appointments through remote call centres.

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NHS news 19/11/10

19th November 2010

A round up of NHS news over past week.

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