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Wednesday 23rd May 2018

0845 hotline for care record advice

23rd February 2010

Patients who wish to find out more information about how their records are to be used by the NHS will need to telephone an 0845 number.


According to Pulse, the government's information techology heads have gone back on a promise they made to provide comprehensive facts to patients and doctors.

The huge release of the Summary Care Record includes plans to add 10 million patient records into a database.

Pulse says that patient information packs have not materialised in London and it has been alleged that this is because of a shortage of funds. 

In Southwark, Waltham Forest, Greenwich, Bexley and Bromley patients have been sent letters from health service managers.

The letter asks patients to 'opt out' of the database in a 12-week time frame by filling in a form downloaded from a website or by calling an 0845 telephone number to receive the form, which they should then take to their doctor.

The letter stated: 'Your GP may not have much detailed information about the care record at this stage.’

Pulse said the telephone rates could be charged at around 20p per minute.

Kevin Jarrold, programme director for NHS London’s Programme for IT (LPfIT), said last year that the programme were planning to "co-ordinate information packs for patients", and would "discuss information packs for GPs".

An LPfIT spokesperson said: "We recognise GPs may not have much detailed information at this stage, so patients are being directed to the NHS Care Records service helpline on 0845 603 8510 and the website."


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Article Information

Title: 0845 hotline for care record advice
Author: Jess Laurence
Article Id: 14158
Date Added: 23rd Feb 2010



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