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Friday 20th April 2018

A&E care praised by patients

14th January 2009

A healthcare watchdog has revealed that patients highly rate the care they receive in NHS A&E departments.


But the Healthcare Commission also found that there were concerns about pain control and information given to patients on discharge.

Overall, patients were positive about A&E with 88% rating it as "excellent", "very good" or "good", according to a survey from the organisation.

It also found that 69% of patients who travelled to A&E in an ambulance rated the care they received from the ambulance staff as "excellent".

Information was gathered from almost 50,000 patients aged 16 or over who had visited an A&E or emergency department at 151 hospital trusts between January and March 2008.

Since the study was last conducted in 2003 and 2004, a picture of improved communication had emerged with more patients feeling they had time to discuss their condition and were being listened to.

However, the survey did highlight areas of concern, notably over pain control while many patients said they did not get enough information when they left an A&E department.

While 98% of patients waited less than four hours to be examined by a doctor or nurse, 27% said their overall visit to the emergency department lasted longer than four hours.

Commission chief executive Anna Walker said: "It is good to see that so many patients are so positive about their care by ambulance staff and in A&E and that there have been improvements in communication. These achievements come against a backdrop of significant rises in demand for A&E services."


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