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Tuesday 20th March 2018

Call centre in Scotland 'puts lives at risk'

28th May 2010

GPs have claimed that lives are being put at risk by a new centralised call centre for hospitals in Scotland.

They say that a drive by NHS Greater Glasgow and Clyde (NHSGGC) to merge separate switchboards is leading to hundreds of unanswered calls while other physicians claim that delays of around 20 minutes in answering the phone have meant they have referred patients to hospital without first speaking to the institution’s receiving team. NHSGGC said the new contact centre had been developed to improve the communication process for the public and internal callers.


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Article Information

Title: Call centre in Scotland 'puts lives at risk'
Author: Mark Nicholls
Article Id: 15020
Date Added: 28th May 2010


Health Service Journal

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