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Wednesday 21st March 2018

Care for coffee scheme criticised

14th November 2006

10072006_nursesstation1.jpgAn NHS hospital is offering free coffee and biscuits to nurses as part of efforts to improve patient care.

King's College Hospital in London, introduced the incentive scheme in June after surveys highlighted concerns about how nurses engaged with patients.

Under the scheme, senior nursing staff hand out thank you cards to nurses showing a positive attitude to patients. The cards are entered into a draw and those selected are offered a free coffee and biscuits.

The hospital said the scheme drew from the US philosophy Fish which has four basic principles; Be there, Play, Make their day and Choose your attitude.

But the project has drawn criticism, with patient groups suggesting nurses shouldn’t need incentives to do something that is part of their job.

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Article Information

Title: Care for coffee scheme criticised
Author: Sue Knights
Article Id: 1078
Date Added: 14th Nov 2006


BBC News

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