Choose and Book complaints11th June 2010
A report from the health policy think-tank King’s Fund has found that patients value having a choice of hospital but GPs and providers have complaints about the way Choose and Book works to deliver it.
The King’s Fund examined how free choice of provider was working in four health economies in England between August 2008 and September 2009 with its report 'Patient choice: how patients choose and providers respond', concluding that the system has yet to act as a lever to improve quality and increase competition.
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