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Wednesday 21st August 2019

Choose and Book failing

13th December 2010

According to a new study, the Choose and Book system is failing to allow many patients to choose where they went for their hospital appointments and at what time they attended them.


The researchers, from the University of Glasgow and Imperial College London, said there were "limited options and flexibility" for patients using the system.

The researchers asked 57 patients who attended a respiratory clinic for their opinions about the system.

The study showed that 14% of the Choose and Book referrals did not attend or cancelled their appointments.

The survey said 41% of patients stated that had "limited or no choice" concerning where their appointment would be and what time it would be held.

Nearly a quarter of the respondents said they would have preferred to attend a different hospital for their appointment. Almost 17% of patients said they would have chosen another time and date for their visit.

The researchers said: "Our findings suggest that a high proportion of respiratory patients do not exercise true choice with Choose and Book."

"System and process obstacles seem to be exacerbated by a lack of patient awareness and may be contributing to high non-attendance rates," they added.


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