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Choose and Book failing

13th December 2010

According to a new study, the Choose and Book system is failing to allow many patients to choose where they went for their hospital appointments and at what time they attended them.

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The researchers, from the University of Glasgow and Imperial College London, said there were "limited options and flexibility" for patients using the system.

The researchers asked 57 patients who attended a respiratory clinic for their opinions about the system.

The study showed that 14% of the Choose and Book referrals did not attend or cancelled their appointments.

The survey said 41% of patients stated that had "limited or no choice" concerning where their appointment would be and what time it would be held.

Nearly a quarter of the respondents said they would have preferred to attend a different hospital for their appointment. Almost 17% of patients said they would have chosen another time and date for their visit.

The researchers said: "Our findings suggest that a high proportion of respiratory patients do not exercise true choice with Choose and Book."

"System and process obstacles seem to be exacerbated by a lack of patient awareness and may be contributing to high non-attendance rates," they added.

 

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Article Information

Title: Choose and Book failing
Author: Jess Laurence
Article Id: 17008
Date Added: 13th Dec 2010

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