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Thursday 21st September 2017

Choose & Book fails to offer choice

5th August 2008

According to a report by researchers at University College London, two-thirds of patients who were referred by the Choose and Book scheme were not allowed to choose their appointment date or time.

The researchers interviewed 104 patients treated at Hillingdon Hospital in London. A Connecting for Health spokesman said: ‘The University College London study of 104 patients from a single hospital two years ago does not reflect the experience of most users."


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