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Wednesday 21st August 2019

Clinical incidents reduced at Nottingham

19th November 2012

The head nurse of Nottingham University Hospital's NHS Trust has told a conference that it has decreased clinical incidents at night by 70% after a new IT system was implemented.

Debbie Guy said to the Best Practice Showcase at EHI Live 2012: "We had to change something. There was no support for junior doctors as the head nurse was chained to the phone." The trust's new Nervecentre task management system helped to prioritise the calls coming in. Guy added: "The coordinator now spends 80% of her time out and about on the wards, because all the referrals come through electronically and it take seconds to allocate. She has full awareness of where the team is and what tasks are outstanding."

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