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Compensation after IT failure

15th January 2007

01082006_ComputerProblem1.jpgThe NHS is to receive £600,000 in compensation from the company behind a massive failure which left dozens of NHS trusts without their computer system for two days.

Computer Sciences Corporation (CSC) is leading the NHS IT modernisation programme in the West Midlands and North West of England.

But a massive failure at the company’s data centre hosting NHS systems in July last year, left more than 50 NHS trusts without access to their computer system for 48 hours or more.

The massive disruption was caused after computers at the secure data centre failed, followed by the automatic switch to a backup centre.

But the failures have not effected the company's standing, which has just received contracts for NHS IT for the North East and Eastern regions, previously awarded to Accenture.

The Manchester Evening News has reported that the company has now agreed to pay £600,000 for the additional administration required to rectify the problem. The newspaper estimates the care of 2,000 patients was affected in Greater Manchester.

It is not known if the money will be paid directly to those trusts affected or to Connecting for Health.

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