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Sunday 25th August 2019

Complaints about private dental treatment up by 17%

12th October 2012

Currently in its sixth year, the Dental Complaints Service (DCS) dealt with more than 1,800 complaints in the year to April 2012 – resolving two thirds of those in less than a week.

Receiving over 14,000 calls in just 11 months; the DCS deals with complaints about private dental care and will refer NHS patients to the right body.

The most common complaints are about fillings, root canals, crowns and dentures with many cases usually resulting in an apology, a refund or remedial treatment.

Chair of the DCS Advisory Board, Derek Prentice said:

“We welcome hearing from anyone who has experienced problems with private dental care  and our advice and support is always free. We have an excellent reputation for resolving complaints by working with both sides. Since we began, the Dental Complaints Service has recovered in excess of one million pounds for patients and the average resolution time is just seven and a half days.”

The DCS, which was set up by the General Dental Council in 2006, provides a free, impartial service for patients and dental professionals to help resolve complaints as quickly and satisfactorily as possible for both parties.

More details about the service can be found online at www.dentalcomplaints.org.uk where you will also find the latest Annual Review.


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