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Wednesday 26th June 2019

CQC 'struggled to deliver'

2nd December 2011

Health watchdog the Care Quality Commission (CQC) has come under criticism for its performance.


The CQC, which inspects hospitals and care homes in England, has ‘struggled’ since its creation two years ago, according to a report from the National Audit Office (NAO).

It found the CQC – which took over the work of previous regulators in 2009 - had conducted just 47% of planned reviews between October 2010 and this April.

The NAO found the change had created a disruption for providers and confusion for the public and had also struggled with a lack of staff with 14% of posts unfilled.

NAO criticism focused on the process for registering care providers not going smoothly with inspectors diverted from assessing providers in an attempt to address that within the set timetable.

The audit body said the CQC had not yet achieved value for money and held the commission and the Department of Health responsible.

NAO head Amyas Morse said: “Against a backdrop of considerable upheaval, the CQC has had an uphill struggle to carry out its work effectively and has experienced serious difficulties.

“It is welcome that it is now taking action to improve its performance.”

CQC chief executive Cynthia Bower said: “Not everything has gone smoothly, but we have learned, reviewed what we do and made changes. We are a young organisation and we are still evolving - but I firmly believe that we are making real progress.”

The Department of Health is currently reviewing the CQC with due to be published in 2012.


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