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Monday 21st May 2018

Crackdown on practices in patient survey drive

2nd March 2010

NHS Heart of Birmingham is carrying out a new pilot scheme which will see GP practices subjected to secret checks and visits by mystery shoppers.

The new drive is part of a bid to improve patient survey scores in the primary care trust, as it scored low in 2009's national results. Charlotte Bradley, programme manager at Heart of Birmingham Teaching PCT said: "It is designed to improve the patient experience at all levels, from initial contact with the surgery, their visit to the surgery and the whole patient pathway. It's a positive scheme that, if shown to be successful, will be rolled out across the PCT."


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