FAQ
Log In
Wednesday 7th December 2016
News
 › 
 › 

Crackdown on practices in patient survey drive

2nd March 2010

NHS Heart of Birmingham is carrying out a new pilot scheme which will see GP practices subjected to secret checks and visits by mystery shoppers.

The new drive is part of a bid to improve patient survey scores in the primary care trust, as it scored low in 2009's national results. Charlotte Bradley, programme manager at Heart of Birmingham Teaching PCT said: "It is designed to improve the patient experience at all levels, from initial contact with the surgery, their visit to the surgery and the whole patient pathway. It's a positive scheme that, if shown to be successful, will be rolled out across the PCT."

 

Share this page

Comments

There are no comments for this article, be the first to comment!


Post your comment

Only registered users can comment. Fill in your e-mail address for quick registration.

Your email address:

Your comment will be checked by a Healthcare Today moderator before it is published on the site.

Mayden - Innovative cloud-based web development for the healthcare sector
© Mayden Foundation 2016