Log In
Saturday 24th February 2018

Dentists 'misleading' patients

29th May 2012

The Office of Fair Trading (OFT) says around half a million patients are given the wrong information about treatment by their dentists.


The OFT said some dentists gave their patients incorrect data about NHS treatment in order to convince them to spend money on private treatments.

They found that over a third of patients (39%) had not viewed posters or leaflets which informed them about NHS charges.

Over half (56%) of dentists who offered private treatment did not display their treatment charges at the reception desk and more than eight in 10 patients (82%) had not been given a written treatment plan.

However, the OFT's study of health service and private dentistry in the UK showed the majority of people were happy with the service their dentist offered.

Chief executive of the OFT John Fingleton said the study had brought up "significant concerns" about dentists in the UK which needed to be addressed as soon as possible. 

He said: "All too often patients lack access to the information they need, for example when choosing a dentist or when getting dental treatment."

"We also unearthed evidence that some patients may be receiving deliberately inaccurate information about their entitlement to NHS dental treatment, and we expect to see robust action taken against such potential misconduct by dentists."

The study showed almost £6 billion was spent on dental treatment in 2009/10, with 42% paid out for private treatment and 58% on NHS treatment. 


Share this page


There are no comments for this article, be the first to comment!

Post your comment

Only registered users can comment. Fill in your e-mail address for quick registration.

Your email address:

Your comment will be checked by a Healthcare Today moderator before it is published on the site.

Article Information

Title: Dentists 'misleading' patients
Author: Jess Laurence
Article Id: 22009
Date Added: 29th May 2012


BBC News
The Telegraph

Recent Related Articles

Patients stranded in hospitals

One in five patients miss GP appointments

Hospital begging patients for donations


Add to scrapbook
Show Comments
Add comment
Find all related articles


Mayden - Innovative cloud-based web development for the healthcare sector
© Mayden Foundation 2018