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Tuesday 20th March 2018

DNAs reduced by 40% using Patientxt

25th October 2010

One of England's biggest trusts has cut down on the number of "did not attend" (DNA) appointments by almost 40%.


Portsmouth Hospitals NHS Trust has introduced an interactive patient messaging service provided by O2 Health, Voice Sage and Healthcare Communications.

The trust put the Patientxt text messaging and voice reminder system in place in May this year for outpatients.

In the subsequent three months the trust reported a 38% decrease in missed appointments, compared to the same three months in 2009.

As a result, the trust said it had reduced waiting times for outpatients and had cut down on the amount of clinics it managed.

The system allows patients to receive reminders about their appointments and cancel them if they need to.

Mandy Mugridge, outpatient project manager at the trust, said: "We commissioned this service as part of our ongoing work to bring down DNAs and improve the efficiency of our outpatient clinics."

"We have already been able to reduce the number of clinics we run as a direct result of this project, and our waiting times are coming down as we re-use spare clinic capacity. Because waiting times are coming down, we also no longer need to schedule extra clinics at a high cost."

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