Log In
Sunday 16th June 2019

Fall in NHS satisfaction

12th June 2012

Data collected by the British Social Attitudes Survey has shown a significant fall in public satisfaction with the health service.


The survey, which polled 1,096 people and had its NHS questions sponsored by The King's Fund, found satisfaction levels dropped from 70% to 58% and was the largest decrease since it was started in 1983.

However, the government said the results of the poll did not tally with the information collected by its annual Patients' Survey, which showed 92% of patients rated their NHS care as "good, very good or excellent". 

The poll's respondents were asked how "satisfied or dissatisfied" they were about the manner in which the NHS was run.

Professor John Appleby, chief economist at the King's Fund, said the data collected was significant as it measured patients' levels of satisfaction over a considerable time frame.

He added: "It is not surprising this has happened when the NHS is facing a well-publicised spending squeeze. Nevertheless, it is something of a shock that it has fallen so significantly."

"This will be a concern to the government given it appears to be closely linked with the debate on its NHS reforms." 

Health minister Simon Burns said: "The British Social Attitudes Survey targets the general public rather than targeting people that have actually used the NHS, so responses are influenced by other factors. By its nature it is not as accurate a picture as the data from patients." 


Share this page


There are no comments for this article, be the first to comment!

Post your comment

Only registered users can comment. Fill in your e-mail address for quick registration.

Your email address:

Your comment will be checked by a Healthcare Today moderator before it is published on the site.

Article Information

Title: Fall in NHS satisfaction
Author: Jess Laurence
Article Id: 22105
Date Added: 12th Jun 2012


BBC News


Add to scrapbook
Show Comments
Add comment
Find all related articles


Mayden - Innovative cloud-based web development for the healthcare sector
© Mayden Foundation 2019