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Thursday 22nd August 2019

Funding for patient feedback projects

28th September 2012

The Department of Health has given £1m in funding to nine projects as part of the Patient Feedback Challenge created and managed by the NHS Institute.

The one-year programme will endeavour to find and spread good approaches to using feedback from patients to improve services. The Department says competition was high but selected nine projects – from 150 that were pitched - that have “proven methods of using feedback to improve patient experience, and have detailed plans for how they will spread this excellent practice.”

A web channel was used to collect ideas and support the development of strong bids and projects.

Peninsula Community Health’s Kinda Magic project received £100,000 to help develop the way patient feedback is gathered from patients with dementia or cognitive difficulties. It is now working in partnership with other NHS organisations in Cornwall and across the country to share the current tool and work to adapt it.

Other winners were: Valuing Frontline Feedback (Ashford and St Peter’s Hospitals NHS Trust); Patient Partners (Bridgewater Community Healthcare NHS Trust); Patient and Family Echo (East Cheshire NHS Trust); Both Sides Now (NHS North East London and the City); Improving Healthcare Together (Norfolk and Norwich University Hospitals NHS Foundation Trust); Creating and Organisation that Values, Listens and Responds (Nottinghamshire Healthcare NHS Trust); Real Time Patient Stories (South Tees Hospitals NHS Foundation Trust); and iCARE (Yeovil District Hospital NHS Foundation Trust).

DH director of public and patient experience and engagement Paul Streets said: “Competition for the feedback challenge award was extremely high and we had some tough decisions to make.”


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