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Thursday 20th June 2019

Good Care Guide concerns

20th February 2012

Experts have voiced their concerns about how people are able to express their opinions on care homes and nurseries online at the Good Care Guide website.


The site allows people to rate 60,000 nurseries, care homes and nanny supply agencies in England.

It was developed with the assistance of government watchdogs, including Ofsted and the Care Quality Commission.

However, critics of the ratings website have said poor feedback could close down some businesses. 

The site has been described by its supporters as providing "real, honest feedback on what is available."

Paul Burstow, the Care Services Minister, spoke to the BBC in December and said the site was one of a selection of schemes to "shine a light on bad practice".

Stephen Burke, the director of Good Care Guide, said: "Families have been very enthusiastic about [the site]. Some 80% of comments have been extremely positive, particularly about childcare providers."

"Good providers...have nothing to fear about Good Care Guide but there are some families who have had bad experiences of care homes in particular." 

Sheila Scott, chief executive of the National Care Association, told the BBC: "If a care home is ruined by a malicious comment, which is conceivably possible, then it's not just our member and their staff but the vulnerable people who are put at real risk, so that's our concern." 


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Steve Carney

Monday 20th February 2012 @ 16:22

I recently authored an article on this subject which highlighted the many complexities of operating such a 'rating' platform. The concerns expressed remain valid and may be of interest to others @ http://www.careindustrynews.co.uk/2011/12/price-quality/

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