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Saturday 3rd December 2016
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GP appointments to be moved to central call centre

19th November 2010

Plans to make patients book doctors' appointments through remote call centres have been suggested under an efficiency drive to save the NHS £600 million.

A report commissioned by the Department of Health says GPs' administrative support teams should be radically altered to cut costs, though the Department has since distanced itself from the plan, which would involve centralising appointment bookings through a national call centre, clearing surgeries of thousands of staff. Doctors and surgery staff say the proposal is "flawed".

 

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