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Thursday 20th June 2019

GP surgeries scored out of 10

7th June 2012

Results of patient ratings for GP surgeries are to be published online.


Scores out of 10 on patient satisfaction for more than 8,000 practices in England are set to be revealed on the NHS Choices website.

Measures on how easy it is to get an appointment and how well doctors and nurses explain conditions will enable patients to compare performances of different GP surgeries and enable them to decide which practice is best for them.

Health minister Lord Howe said: “Patients will now be able to see exactly what the experience of being a patient at each GP surgery is really like.”

The Patients Association say its helpline has seen an increase in complaints about GPs in a number of areas such as appointments and behaviour of reception staff.

Chief executive Katherine Murphy said: “These changes will not resolve these issues overnight, but providing clear and easily comparable data is certainly a step forward.”

The British Medical Association acknowledged the importance of patient feedback but felt that reducing surgeries to a score out of 10 failed to allow patients to give detailed responses.

A BMA spokesperson said: “The rating would also fail to take into account the differing challenges that each GP practice may face, especially in terms of resources which are increasingly being squeezed by government cuts.”

However, the Department of Health says differing challenges will be taken into account.

The data has been taken from the GP Patient Survey completed by more than one million people who were randomly selected across England last year.


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