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Tuesday 25th October 2016

High ranking for Hospice

9th March 2006

The Times reports on St Anne's Hospice, in Greater Manchester, who were ranked 9th in the Times Top 100 mid sized companies. There are three sites in Greater Manchester and St Ann’s offers the biggest adult hospice facilities in Britain, caring for more than 3,000 people each year.
 The hospice, for whom commitment, passion and dedication are all important, has the following profile;

Annual sales £8.4m

Staff numbers 298

Male:female ratio 11:89

Under-35s/over-55s 14%/21%

Staff turnover 17%

Earning £35,000+ 3%

Typical job Staff nurse

Holidays: 25+ days' leave for all staff

Childcare: on-site nursery or vouchers

Management: 33%+ of senior positions held by women

Long service: 40% of employees with more than 5 years' service

Only 34 out of 298 employees earn more than £25,000 at the hospice and only eight of those earn more than £35,000. But salary is not what makes these people get up in the morning. The charity itself says that says every member of staff can leave work at the end of a day or shift knowing that they have made a positive difference. 
Having a job that matters in a broader sense than just paying the bills motivates 88% of staff, who say the organisation they work for makes a positive difference to the world (the top score for this among all 100 best companies), while 85% feel their contribution to its success is valuable (the second-best score). The hospice aims to improve the quality of life for people with life-threatening illnesses while supporting their families and carers.

Staff respect and get on with each other, united by their common aim of caring. They are supported by a vast array of volunteers and administrative staff, who all share the same goal.Teams score high marks: 82% claim team-mates go out of their way to be helpful and 87% that they have confidence in their team-mates’ abilities.

No organisation in the survey scores higher (83%) for putting something back into the community.  It is well-known in the community as it touches the lives of many families, while fundraising activities also raise its profile. But the hospice still finds time to try and make a difference worldwide, providing support to hospices in South Africa and Romania.

More than nine out of 10 say they believe in the principles of the Hospice, and a similar proportion feel proud to work here, the second- and third-highest scores respectively.

Although respite and residential care for terminally ill people — of whom 95% suffer with cancer-related illness (although services are available to those with all life-threatening conditions) — are serious issues, at St Ann’s nearly nine out of 10 people say they “laugh a lot? with their team and 87% report them as being “fun to work with.?

Managers understand that they empower teams by offering support and training.  Education and skills training are identified during individual performance reviews, and in-service training is held weekly and open to all. The hospice has a dedicated institute for development and staff may job-shadow each other to gain a better understanding of different roles.

Four out of five say they are confident in the leadership skills of senior management, the same proportion think their manager cares how satisfied they are in their jobs and an even higher percentage say they have their manager’s support.  

Benefits and pay are not the main rewards for the staff of St Ann’s, job satisfaction ranks high on the list.  In patient services manager Sue Taylor has worked at St Ann’s for 20 years.


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