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Hospital stays should be improved

14th May 2009

The Care Quality Commission says the NHS still has a long way to go to ensure hospital stays are as good as they should be.

nursing

In a poll of 72,000 people, some 93% of patients in England rated care as good, very good or excellent overall.

However, many patients remain frustrated by the standards of other aspects of care such as food, noise and delays.

As many as one in five did not get help with meals, 14% rated the food as poor and a third of patients were bothered by noise at night.

The NHS was still not good on answering call buttons with 15% waiting longer than five minutes and 2% getting no answer.

Delays in discharge continued, often through waits for medication, while mixed sex accommodation remained an issue.

Almost 10% of patients felt they had wanted to make a complaint about their care.

CQC chief executive Cynthia Bower said: "Patients are clearly highlighting some persistent problems.

"It is a great shame that the NHS has not managed to get a stronger grip on these issues when patients have been highlighting them for so long."

Patients did feel that there were improvements in infection prevention with 95% of rooms clean, and doctors and nurses washing their hands.

Health Minister Ann Keen said the high overall rating was a testament to the hard work and dedication of staff but said the NHS would continue to focus on areas highlighted where there was still more work to be done.

 

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