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Wednesday 26th October 2016

Hotline for carers launched

10th June 2009

A one-stop information and advice service for the unsung army of carers who look after ill, frail or disabled friends and relatives has been launched.

The aim of the £2.8m Carers Direct hotline is to help make England's five million carers' lives easier and reduce the time and stress of searching out essential advice.

The initiative offers details of support available, including: assessments, benefits, direct payments, individual budgets and time off ; help to maintain, leave or return to employment; help in education or training; advice on how carers maintain or improve their social and emotional well-being and their physical and mental health; access to health and social care for the person being cared for; how to access information about, and support from, health and social care services for the person being cared for.

Launching the hotline, Care Services Minister Phil Hope said: “I know that carers' lives are often made unnecessarily difficult if they have to struggle to find the information, advice and support they need. I hope Carers Direct will put this right.

“I have huge respect and admiration for the 5 million carers in England, who do fantastic work every day. The Carers Strategy has already gone a long way to better support carers, but there is still a lot of work to do.”

Carers Direct is complemented by Caring with Confidence, which is a training course available to carers face-to-face, online and by distance learning, which will received £4.6m a year of Department of Health funding.


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