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Sunday 27th May 2018

How to become an NHS follower

10th March 2009

Mark Goldman, the chief executive of Heart of England foundation trust, offers Connecting for Health some advice.


After a flight back from Vancouver, which was not without its problems, I arrived at Amsterdam airport to find a freestanding, touch screen check-in terminal.

Slipping my passport under a bar code reader, I was booked on the next available flight to Birmingham.

As I sipped a crema topped, double espresso I mused why can’t every NHS patient enjoy the same brilliant IT systems of the airlines, banks and phone networks?

Once home, and after a suitable lapse of time, my wife showed me a letter advising her that the outpatient appointment that she had already had, was cancelled and she was booked into one three days later that was already two days ago.

"Oh dear me, the letter was headed Heart of England Foundation Trust."

Thankfully, our replacement IT system has already improved the booking functions of many outpatient departments.

There is a degree of resistance to what is offered through Connecting for Health, with local independent solutions making more progress.

Facilitated by our foundation trust status, locally talented IT technicians have been working with various clinical enthusiasts to produce some unique systems that are already at the stage where some specialties can manage without paper records.

"We believe a paperless hospital is in sight."

My advice to Connecting for Health is step back and stop meddling, become a follower and release the talent within the system. You can still sit back and take the glory.


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Thursday 19th March 2009 @ 8:42

What a great idea could this be implemented in to GP health centre also but what about those people without nhs no. i.e homeless and imigrants/asylam seekers?


Thursday 19th March 2009 @ 19:00

Is it just Britain that cannot do large IT systems which talk to each other and share information. How is it in Europe and the USA? Can we award the contracts to the people who demonstrate they can do it. This lack of an efficient IT system is now really starting to effect our NHS efficiencies.

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