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Labour MP to advise on hospital complaints

7th February 2013

Prime Minister David Cameron has appointed a Labour MP, who protested about her husband’s hospital care, as an adviser on how NHS hospitals handle complaints.

nurse cuts

Cynon Valley MP Ann Clwyd has welcomed her appointment and will now advise the Prime Minister following the findings of the failings at Stafford Hospital in Staffordshire.

Ms Clwyd had raised issues about the quality of care her late husband Owen Roberts received at the University Hospital of Wales in Cardiff last year.

Mr Cameron announced her appointment, and that of South Tees Hospitals NHS Trust chief executive Tricia Hart in a similar role, in a statement to the House of Commons.

While Ms Clwyd’s review will focus on hospitals in England and consider how issues raised by patients and their families are listened to and acted upon, she hopes some of the proposals put forward will be taken on by Wales as well.

“I welcome the opportunity to play an active role to help find a solution to one of the long list of problems we now have with healthcare in so many of our hospitals,” she said.

“I am determined that the result of this review will be a system that ensures that any complaint that patients or whistleblowers make will be listened to, and acted upon.”

She said she had received many letters from people who had experience poor standards and care and has vowed to play a role in stamping out such levels of treatment.

Ms Clwyd has also met healthcare organisations and patient groups to discuss possible solutions.

 

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