Matrons develop 'listening clinics'8th February 2010
Two matrons at Southampton General Hospital have started a monthly clinic which enables patients and their relatives to talk about their experiences.
Katie Ord, one of the matrons who designed the scheme, said: "We were keen to instil a sense of confidence in the care we provide and felt that, by giving people a chance to talk to us in person, they would be able to relate more closely to the staff around them. The clinics give us a chance to engage with people face to face, find out what we’re doing well or not so well and sometimes nip any potential problems in the bud."
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Title: Matrons develop 'listening clinics'
Author: Jess Laurence
Article Id: 13997
Date Added: 8th Feb 2010