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Sunday 23rd October 2016

Matrons develop 'listening clinics'

8th February 2010

Two matrons at Southampton General Hospital have started a monthly clinic which enables patients and their relatives to talk about their experiences.

Katie Ord, one of the matrons who designed the scheme, said: "We were keen to instil a sense of confidence in the care we provide and felt that, by giving people a chance to talk to us in person, they would be able to relate more closely to the staff around them. The clinics give us a chance to engage with people face to face, find out what we’re doing well or not so well and sometimes nip any potential problems in the bud." 


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