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Mental health services online

8th January 2010

NHS Choices and the website Patient Opinion have come together in order to enable patients to give their feedback on mental health services.

laptopstethoscope1The collaboration between the Department of Health's premier website and Patient Opinion will be launched by care services minister Phil Hope.

The DH said the collaboration would mean that people who used mental health services and their families would have the option of leaving comments and sharing their experiences on both sites.

When users have left their comments, staff will be able to post responses to the feedback. The DH stated that trusts would then have the capacity to make changes and the collaboration would aid in improving the quality of mental health services.

Care services minister Phil Hope stated that: "Personalising services and making them more responsive to patients’ needs is at the very heart of our New Horizons strategy."

"So this partnership means every single trust in the country can see what they are doing well and what needs to be improved helping to drive up quality."

Paul Hodgkin, chief executive of Patient Opinion, stated that the collaboration would mean more patients would be given the chance to aid trusts in the provision of services people wanted. He added that the website would allow its users an "even stronger voice".

The DH stated that NHS Choices was the most-used health website in the UK, with almost 10 million visitors every month.

 

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