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Tuesday 18th June 2019

More than 1m downloads for NHS Direct app

15th November 2011

NHS Direct has confirmed that the application it produced for use on mobile phones has had over 1 million downloads.


The mobile application, which offers advice and symptoms checks, has been available since May this year.

Ronette Lucraft, Chief Operating Officer of NHS Direct, told eHealth Insider that the app had been downloaded more than 240,000 times in the first month. 

The huge number of downloads was an initial cause for concern for NHS Direct and they struggled to meet the demand for the app.

The number of people downloading the app has now fallen, but the service has still seen more than 1 million downloads in the last six months.

Lucraft said this was a "significant milestone" and underlined how important it was that people were able to access services remotely.

"More people now access NHS Direct’s services online than they do over the phone and it is our aim to continue to provide our services in places that patients and the public will find useful and convenient."

"The mobile app is a more discreet and less embarrassing way of seeking health advice for sensitive issues in public or crowded places."

The app offers a link to the NHS Direct 24/7 telephone support service and a user can ask for a nurse to call them back.

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