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Tuesday 25th October 2016

National NHS Direct contract negotiated

26th May 2009

The strategic health authority NHS East of England has arranged a contract worth £124 million for services from NHS Direct


The SHA is responsible for the commission of telephone services after taking over from the Department of Health in 2009.

According to a paper created for NHS East of England's board, the new contract incorporates "a more comprehensive suite of key performance indicators" and bases a proportion of the price on performance.

The paper said that the SHA was setting up a contract management team and added: "NHS East of England is mindful of the need to undertake all of these tasks with world class commissioning competencies as key measures."

The SHA will offer consultation on "the kind of services that the NHS wishes to commission in the future."

It will then publish a commissioning strategy which reflects "national policy regarding digital health information offerings to the public and emerging policy relating to a national three digit number for urgent care."

The next stage review final report supported the idea of using a national number of three digits and plans to trial single point of access numbers are underway.

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