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Saturday 22nd October 2016

New complaints system guide

17th April 2009

The Medical Defence Union (MDU) has put together a booklet which explains the systems involved in the new complaints procedure introduced in April.

Dr Michael Devlin, MDU deputy head of advisory services, said: "Our new booklet is aimed at helping members to continue to resolve complaints quickly and efficiently. Doctors can do this by working with patients from the outset in order to flexibly investigate their concerns, identify where things have gone wrong and offer an apology, if appropriate."

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