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New NHS IT helpdesk in Sussex

28th August 2007

Eleven NHS trusts in Sussex will benefit from IT help from the Sussex Health Informatics Service (Sussex HIS).

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The service was given Connecting for Health approval for its support systems. Staff using IT in Sussex NHS trusts will be able to telephone the support desk free of charge. Previously, NHS workers in the region were reliant on Fujitsu's fee-based support desk.

Sussex HIS is the biggest of its kind in the UK - supporting 25,000 staff across 11 NHS organisations.

In the past, the service had a number of separate tools and helpdesks. Its aim has been to combine these into one service which could work with the new National Programme for IT (NPfIT).

Steve Orman, the service's IT director, told E-Health Insider that the approval meant staff would not have to telephone a national service in order to find help for their IT problems. "They now have one single point of contact, which they can call or e-mail, soon to be available 24 hours a day, seven days a week,? he said.

In September, Fujitsu intend to implement a new patient administration system in the Worthing and Southlands (WASH) hospital.

Orman said that it was "important" for them to be able to offer the trust "all the technical support they may need with the new system".

Connecting for Health gave their approval following a visit to make certain the HIS were adhering to "49 different criteria".



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