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Thursday 20th October 2016

New Year GP survey

27th November 2006

The government has announced it is to carry out a survey in January to determine how good appointment and phone access is at GP surgeries across the country.

The survey of five million patients will influence how much government money GP surgeries receive. An average practice with a list of 6,000 patients would have the chance to earn £8,220 in incentives.

The move comes after the Prime Minister said in 2005 that he was “astonished? to learn that some GP surgeries were refusing to set appointments more than two days in advance due to government targets that all patients should be seen within 48 hours. As part of his election campaign, Tony Blair has said he would ensure NHS targets did not stop people seeing their GPs when they wanted to.

The survey, to be carried out by post, will review a selection of patients seen between July and October 2006. The questions will be based on patient satisfaction and will include; time taken to make an appointment; how long the patient had to wait to get an appointment and how satisfied the patient is with the opening hours of the surgery.

The British Medical Association has criticised the move saying, “biased questions? discredited the survey and that the questions will “unfairly raise patient expectations?.


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