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Thursday 27th June 2019

NHS 111 digital piloted

12th September 2012

NHS Direct, in collaboration with NHS Choices and the Department of Health, has created a prototype digital 111 service which is now being tested.


The pilot project, which is going ahead in Lincolnshire, involves a digital version of the health service's 111 non-emergency number.

The online 111 facility will let people look at their local services and provide information and advice on symptoms, illness and treatment.

The prototype service will expand on the health and symptom checks that are available online from NHS Direct.

Over 10 million people accessed health and symptom checkers online in 2011 and telephone calls decreased by around 15% to 4 million. 

NHS Direct said in a statement that over 60% of the UK population look for heath data on the internet and nearly half of that amount wanted to diagnose their own symptoms or illness.

"There is a clear need to provide the public with high quality, clinically validated information through a variety of channels," the statement said.

"It is proposed that in the future, members of the public will have access to NHS 111 through the telephone and web, receiving a consistent service irrespective of the channel they choose to use."


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