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NHS complaints fall

16th November 2007

Figures from the NHS Information Centre show that fewer patients are complaining about NHS services than they did last year.

The number of written complaints about hospital and community health services fell by 4% from 95,047 in 2005/6 to 90,801 in 2006/7. For the same period, complaints about family health services also fell 2% from 43,349.

However, grievances about inpatient and outpatient hospital care came top of the complaints league, with more than 27,000 apiece. Over 8,000 people complained about mental health services, 6,500 about emergency care and more than 6,500 about community health services.

 

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