Log In
Friday 21st October 2016

NHS complaints, new guidance

27th February 2009

New guidance has been issued by the Department of Health on the NHS and social care complaints system.

From April, complaints will no longer be escalated from the provider to the Healthcare Commission and then to the health service ombudsman, but will go instead direct to the ombudsman if they are not resolved by the provider. They are outlined in the DH guide "Listening, Responding, Improving: a rough guide to better customer care" in a move ministers see as simplifying the process.


Share this page


There are no comments for this article, be the first to comment!

Post your comment

Only registered users can comment. Fill in your e-mail address for quick registration.

Your email address:

Your comment will be checked by a Healthcare Today moderator before it is published on the site.

Mayden - Innovative cloud-based applications for healthcare
© Mayden Foundation 2016