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Thursday 27th October 2016

NHS Direct calls down

11th January 2012

Calls to NHS Direct over the festive period were down by 15,000 this year compared to last year.

From 19 December to 2 January, there were more than 730,000 contacts to NHS Direct’s advice and help services. The 5% fall in telephone contacts was most likely to have been due to the severe weather in the 2010/11 Christmas and New Year period, which contributed to call volumes. The latest figures include calls to the NHS 111 pilots, which came to 25,000 over the holiday period.


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