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Wednesday 28th September 2016
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NHS Direct calls down

11th January 2012

Calls to NHS Direct over the festive period were down by 15,000 this year compared to last year.

From 19 December to 2 January, there were more than 730,000 contacts to NHS Direct’s advice and help services. The 5% fall in telephone contacts was most likely to have been due to the severe weather in the 2010/11 Christmas and New Year period, which contributed to call volumes. The latest figures include calls to the NHS 111 pilots, which came to 25,000 over the holiday period.

 

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