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NHS Direct refers one in four

11th June 2008

New figures show that a quarter of all calls made to NHS Direct over the past five years were referred to a GP.

Between January 2003 and May 2008 almost 34 million calls were made with an average of 22.5% referred to a GP and 6.1% referred to an accident and emergency department. The findings come amid claims that NHS Direct is helping to ease the pressure on GPs and A&E and that about half of callers who received advice to treat themselves at home were considering going to a GP.

 

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