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Thursday 20th June 2019

NHS elderly care concerns

26th May 2011

Three hospitals in England have been highlighted by the NHS care regulator over concerns about the way elderly patients are looked after.


The Care Quality Commission has said that Worcestershire Acute, the Royal Free in London, and Ipswich Hospital had failed to meet legal standards for giving patients enough food and drink and treating them in a dignified way.

Further concerns have also been raised by the CQC at other hospitals following unannounced inspections.

The issues were raised as the commission has published the first 12 results of 100 such inspections.

It noted examples of good practice but in the case of the six hospitals highlighted, they will have to demonstrate how they can improve. The three worst could face action from the CQC unless they improve.

Issues that were of concern were patients not being helped to eat and drink, their care needs not assessed and their dignity not respected.

CQC chair Jo Williams said: “Many of these reports describe people being 'cared for' in the truest sense. Sadly, however, some detail omissions which add up to a failure to meet basic needs - people not spoken to with respect, not treated with dignity, and not receiving the help they need to eat or drink.

“These are not difficult things to get right - and the fact that staff are still failing to do so is a real concern. These are the basics that help ensure every patient is treated like an individual - not a nuisance to be ignored or a task that must be completed.”


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