NHS Midlands launch real time monitoring

NHS trusts are set to be ranked by patient satisfaction with part of their funding depending on that performance.

The system will be introduced across a quarter of England’s hospitals in 2012-13 with the strategic health authority cluster, NHS Midlands and East, will requiring all acute providers in its region to collect “real time” data on how likely their patients would be to recommend their hospitals to friends or family. The standardised survey technique is borrowed from private sector firms which use it to track customer satisfaction across different branches.

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