NHS should learn to say sorry20th November 2009
The National Patient Safety Agency has said that the NHS should learn to say sorry to patients when it makes mistakes.
It believes a simple apology can even reduce formal complaints and legal action and has issued a number of tips to NHS trusts to help create a more open culture about mistakes. The NPSA, which has received 500,000 reports of errors from the NHS in the last six months, said patients would often feel much better if staff just owned up to errors.
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