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Monday 20th November 2017

NHS should learn to say sorry

20th November 2009

The National Patient Safety Agency has said that the NHS should learn to say sorry to patients when it makes mistakes.

It believes a simple apology can even reduce formal complaints and legal action and has issued a number of tips to NHS trusts to help create a more open culture about mistakes. The NPSA, which has received 500,000 reports of errors from the NHS in the last six months, said patients would often feel much better if staff just owned up to errors.


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Article Information

Title: NHS should learn to say sorry
Author: Mark Nicholls
Article Id: 13334
Date Added: 20th Nov 2009


BBC News

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