FAQ
Log In
Thursday 21st September 2017
News
 › 
 › 

NHS should learn to say sorry

20th November 2009

The National Patient Safety Agency has said that the NHS should learn to say sorry to patients when it makes mistakes.

It believes a simple apology can even reduce formal complaints and legal action and has issued a number of tips to NHS trusts to help create a more open culture about mistakes. The NPSA, which has received 500,000 reports of errors from the NHS in the last six months, said patients would often feel much better if staff just owned up to errors.

 

Share this page

Comments

There are no comments for this article, be the first to comment!


Post your comment

Only registered users can comment. Fill in your e-mail address for quick registration.

Your email address:

Your comment will be checked by a Healthcare Today moderator before it is published on the site.

Article Information

Title: NHS should learn to say sorry
Author: Mark Nicholls
Article Id: 13334
Date Added: 20th Nov 2009

Sources

BBC News

Recent Related Articles

Admitting mistakes is wrong say NHS managers

Actions

Add to scrapbook
Show Comments
Add comment
Find all related articles

Tags

Mayden - Innovative cloud-based web development for the healthcare sector
© Mayden Foundation 2017