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Wednesday 20th June 2018

NHS to do more for patients

21st September 2007

Researchers from two think-tank organisations claim the NHS must do more to put patients at the heart of the health service in England.


Experts at the Picker Institute and Health Foundation say that patients felt they were not consulted over decisions about their care.

However, they did acknowledge that most patients were satisfied with their care and that the care offered had improved in recent years.

Patient surveys carried out between 2002 and 2007 and covering 1.4m patients were examined in the Picker Institute report. It found that between a third and a half of patients said they were not involved in decisions about their care and treatment as much as they would like.

Picker Institute chief executive Angela Coulter said: “The rhetoric of patient-centeredness has a hollow core.?

She said evidence showed fully engaged patients had higher satisfaction rates and better health outcomes.

The Health Foundation study analysed 40 pieces of evidence. It praised cuts in waiting lists and improvements in the quality of care but also found problems over how the NHS engaged with patients.

Stephen Thornton from the Health Foundation said: “It is now time for the government to make good on its commitments to increase patient engagement.?

Patient Concern said it felt the NHS was still organised for the benefit of providers and that consultations were “mostly a mere ritual with patients having little power over services.?

The Department of Health said it took the views of patients extremely seriously and put their needs at the centre of health service reform.


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