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Thursday 27th October 2016

Nurses rated on compassion

18th June 2008

Nurses in the NHS are to be rated according to the levels of care and compassion they show.


New government plans announced by Health Secretary Alan Johnson to score the performance of nursing teams in England will see nurses judged on the care and empathy they show toward patients.

Mr Johnson has made it clear that he believes the approach to nursing is as important in the recovery of a patient as the skills of surgeons.

The plan, which has already receiving the support of nurses, is part of health minister Lord Darzi’s forthcoming review of the NHS and could see the results displayed on websites.

However, it will apply to nursing teams rather than individual nurses and will not be related to pay.

Mr Johnson said: “What nurses tell us is that you can have the best surgeon in the world, who carries out the most terrific operation on you, but your stay in hospital won’t be satisfactory if you don't get a high level of compassion and care.

“If your experience involves nurses looking grumpy, or someone being rude, or not getting people there when you need them, then it ruins the whole experience.?

The Royal College of Nursing has said it will work closely with the government on the scheme.

General Secretary Peter Carter said: “These new standards are groundbreaking in that they will directly recognise nurses for the kind of care that patients really value.?

However, the NHS Confederation has warned that it will be difficult to “measure and benchmark? compassion.


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