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Wednesday 26th October 2016

Patients 'less satisfied' with opening hours

18th July 2008

According to figures published in the GP Patient Access Survey, the number of patients satisfied with practice opening hours has decreased since 2007.


The new statistics, published on 16 July, showed that 82% of patients were satisfied with their practice’s current opening hours, in comparison to 84% last year.

The information was released by the NHS Information Centre for Health and Social Care. Nearly 2 million patients filled in the survey, which was carried out between January and March 2008.

In general, the survey showed that public satisfaction was high, with 87% of respondents reporting they were satisfied with how they could contact their practice by telephone.

87% of patients who wanted an appointment in 48 hours said they could get one - a rise from 86% in 2007.

The number of patients who were able to book their appointments in advance rose to 77% – an increase from 75% last year.

National Director for Primary Care David Colin-Thome said: "As ever we can improve further and I would urge any GP or practice team member that has not already done so to review [our] recent reports on improving access to consider how they can apply or improve on the recommendations made."

Health minister Ben Bradshaw said: "The NHS now needs to respond to what this latest data is telling us. It is clear patients increasingly need access to primary care at more convenient times."


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