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Monday 18th June 2018

Reforms to rating public service

10th March 2009

The Prime Minister has said the public in England will be given more opportunities to give ratings to GPs, childcare services and councils on the internet.

gordon brown

Gordon Brown said popular websites like eBay showed "higher standards of transparency" than public service websites.

Writing in a document called Working Together, Mr Brown accepted that the government had been "much too slow to make use of the enormous democratising power of information".

He stated that the government would publish "a new agenda of public service reform" and added that they needed to give more control to the public.

The government will release a website in May which compares council services and will publish the national crime map for England and Wales by the close of this year.

In the next few months, the NHS Choices website will allow a patient to give their point of view about local care and comment on their GP.

Mr Brown said: "We are ushering in a new world of accountability in which parents, patients and local communities shape the services they receive, ensuring all our public services respond not simply to the hand of government, but to the voice of local people."

He added that people were used to looking at how other people rated and reviewed potential purchases on websites such as eBay, but were as yet unable to have the same "systematic access" when deciding on a doctor or nursery.


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