Royal Berks use Sudoku to keep patients happy22nd June 2012
The Royal Berkshire NHS Foundation Trust used Sudoku and free parking to placate patients having to wait longer than usual in outpatients as staff got used to new systems during the Cerner Millennium go-live weekend.
However, they were generally not needed as the trust said the electronic patient record system go-live went smoothly with few clinics running over time. Patients were warned in advance of what was taking place and those who waited longer than an hour were given a refreshment voucher and had Sudoku and quizzes to keep them occupied.
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Title: Royal Berks use Sudoku to keep patients happy
Author: Mark Nicholls
Article Id: 22191
Date Added: 22nd Jun 2012