Six Sigma1st March 2006
Six Sigma has an established and growing market in the US and in Europe. Companies such as GE, Motorola, J.P. Morgan Chase & Co., Johnson & Johnson, American Express, Ford, and many others, large and small, have been using Six Sigma to obtain large improvements in business, increased bottom-line savings and company profit.
Six Sigma is a process-focused strategy and methodology for business improvement. It is a strategic approach that we have seen work across all processes, all products, and all industries. The focus is on improving process performance that results in improved customer satisfaction and bottom-line results.
Six Sigma has been used extensively in improving manufacturing organizations, but only recently has it been used to improve processes outside of manufacturing—that is, processes beyond the factory floor; in industries such as financial services, e-commerce and health care. With all processes in all organizations there are opportunities for improvement through Six Sigma. Non-manufacturing organizations are rapidly discovering Six Sigma’s immense potential. Renowned practitioners Ronald Snee and Roger Hoerl guide you through every stage of the Six Sigma process, supporting you whether you are just starting out or you are extending an existing initiative. With the help of Snee and Hoerl, scores of world-class enterprises have delivered on the promise of Six Sigma, with this book, you can, too.
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