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Tuesday 25th June 2019

Statistical press notice: NHS 111 Minimum Data Set - First Release

20th June 2011

The following statistics were released today by the Department of Health:

Call statistics to the NHS 111 service up to and including April 2011 from four pilot sites providing this service at this time. These include County Durham and Darlington, Lincolnshire, Luton and Nottingham City.

Complete information on system impact, cost, and user experience will begin to be included in future releases, as more data becomes available.

The main findings for April 2011 were:

  • In April, there were 40,288 calls to the 111 service, with 69% of these calls from people dialling 111. Scaled up, this would represent 14.3 million calls per year across England to the 111 service.
  • In April 90% of calls made to the 111 service were answered, with 98% of these answered within 60 seconds.
  • Average length of a call episode for data up to and including April was 8 minutes 23 seconds, with 75% of callers receiving a triage and 3% of people called back.
  • On average 43% of call time was handled by clinical staff for all calls up to and including April.
  • Further information can be found via the following link: http://www.dh.gov.uk/en/Publicationsandstatistics/Statistics/Performancedataandstatistics/NHS111MinimumDataSet

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