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Statistical press notice: NHS 111 Minimum Data Set – June Release

1st August 2011

The following statistics were released today by the Department of Health:

Call statistics to the NHS 111 service up to and including June 2011 from four pilot sites providing this service at this time. These include County Durham and Darlington, Lincolnshire, Luton and Nottingham City.

 The main findings for June 2011 were:

  • In June, there were 33,632 calls to the 111 service, with 68% of these calls from people directly dialling 111.  Scaled up, this would represent 12.0 million calls per year across England to the NHS 111 service.
  • In June 85% of calls made to the 111 service were answered, with 98% of these answered within 60 seconds.
  • Average length of a call episode for data up to and including June was 8 minutes 38 seconds, with 76% of callers receiving a triage and 2% of people called back.
  • On average 32% of call time was handled by clinical staff for all calls up to and including June.
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