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Friday 28th April 2017

Text messages to reduce DNAs

29th October 2009

Digital Healthcare has developed a module that uses text messages to help reduce the number of patients who miss appointments.

The supplier of software to UK Diabetic Retinal Screening Services says the SMS text reminder module uses NHSmail to send a free automated reminder at a preconfigured time before the patient’s appointment. A six-month trial at East Lancashire Diabetic Retinal Screening Programme showed that 19% of patients did not attend their appointment when sent a text message, compared to 31% before the trial who were not sent a text message.


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Article Information

Title: Text messages to reduce DNAs
Author: Mark Nicholls
Article Id: 13056
Date Added: 29th Oct 2009



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