FAQ
Log In
Sunday 26th March 2017
News
 › 
 › 

The growing role of the call centre

11th August 2008

Call centre care managers are having a measurable effect on patients' lives, according to a report in the Health Service Journal.

Birmingham East and North PCT and partners Birmingham OwnHealth, NHS Direct and Pfizer Health Solutions recorded a 48% decrease in hospital admissions and 32% less GP visits.

Andrew Donald, director of redesign and commissioning at Birmingham East and North PCT said: "These are the people who would once have been seen by the district nurse at home on a regular basis. Now we use care managers based in a call centre to reach into people's lives."

 

Share this page

Comments

There are no comments for this article, be the first to comment!


Post your comment

Only registered users can comment. Fill in your e-mail address for quick registration.

Your email address:

Your comment will be checked by a Healthcare Today moderator before it is published on the site.

Article Information

Title: The growing role of the call centre
Author: Claire Tuckey
Article Id: 7842
Date Added: 11th Aug 2008

Sources

Health Service Journal

Recent Related Articles

Childline receives thousands of mental health calls

Actions

Add to scrapbook
Show Comments
Add comment
Find all related articles

Tags

Mayden - Innovative cloud-based web development for the healthcare sector
© Mayden Foundation 2017